- Need New Credentials – existing credentials are not present in the updated TenAsys License Server. TenAsys will issue new credentials to the designated ‘Customer Operations Manager’. Contact your TenAsys sales representative to establish the Customer Operations Manager contact in the TenAsys CRM. New credentials are issued when a Customer Operations Manager has been designated.
- Need New ‘licman.exe’ – existing INtime runtime applications based on the affected INtime 6.X or 5.X must have an updated licman.exe in order to interact with the updated TenAsys License Server. Affected licman.exe versions are not supported by the updated TenAsys License Server and must be updated for any built-in activation methods. Obtain the new ‘licman.exe’ for INtime 7 installer available from the downloads section of TenAsys.com. You must be a registered customer with active support to access these website pages. No other changes are required for any existing INtime 6.X or 5.X applications. ALTERNATIVELY, licenses acquired through our tenasys.com activation portal will not require licman.exe to be updated.
No Changes Needed – SUAC Entitlement activation using the tenasys.com activation portal will not require any changes. Existing SUAC Entitlements issued by TenAsys are usable on the updated TenAsys License Server. The portal web pages formatting has been updated, though the process for activation remains the same. NOTE that web services are available for automating activation using either SUAC Entitlements or new customer account credentials.
TenAsys staff have worked to minimize the overall impact of changes as we improve our licenses services provided with the updated TenAsys License Server. Many customers will not be affected, other than the formatting of the web activation portal at license.tenasys.com. It has always been an option of how customers use our license activation services. For this reason, each customer must assess the impact of changes on their own production operations.
*TenAsys is committed to assist our customers in understanding and making needed adjustments in order to make these changes with minimal impact and full confidence of on-going operations support. We will be issuing updates on our ‘go live’ timing to the registered Customer Operations Manager. Make sure you are kept up to date with all the information and resources needed to support your needs by registering your Customer Operations Manager with TenAsys Corporation.